第五版管理信息系统--组织和技术的新途径 _生活百科

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管理信息系统--组织和技术的新途径（第五版）【第五版管理信息系统--组织和技术的新途径】《管理信息系统--组织和技术的新途径（第五版）》是1998年清华大学出版社出版的图书，作者是KennethC.等。
基本介绍作者：KennethC./等
ISBN：9787302030348
页数：693
定价：62.00元
出版社：清华大学出版社
出版时间：1998-07
装帧：平装
内容介绍本书阐述了信息系统在组织中的重要作用，探讨了信息、管理与决策之间的关係，比较全面的介绍了信息系统所涉及到的各种技术手段。在些基础上作者又近一步介绍了如何建立信息系统、如何利用信息帮助决策，如何管理和控制信息系统。作品目录PART ONE ORGANIZATIONAL FOUNDATIONS OF INFORMATION SYSTEMSChapter 1Chapter 2Chapter 3Chapter 4Chapter 5PART TwoChapter 6Chapter 7Chapter 8Chapter 9Chapter 10PART THREEChapter 11Chapter 12Chapter 13Chapter 14PART FOURChapter 15Chapter 16PART FlVEChapter 17Chapter 18Information Systems: Challenges and OpportunitiesThe Strategic Role of Information SystemsInformation Systems, Organizations, and Business ProcessesInformation, Management, and Decision MakingEthical and Social Impact of Information SystemsTECHNICAL FOUNDATIONS OF INFORMATION SYSTEMSComputers and Information ProcessingInformation Systems SoftwareManaging Data ResourcesTelecommunicationsThe Internet and Enterprise NetworkingBUILDING INFORMATION SYSTEMS: CONTEMPORARY APPROACHESRedesigning the Organization with Information SystemsAlternative Systems-Building MethodsEnsuring Quality with Information SystemsSystems Success and Failure: ImplementationMANAGEMENT AND ORGANIZATIONAL SUPPORT SYSTEMSManaging KnowledgeEnhancing Management Decision MakingMANAGING CONTEMPORARY INFORMATION SYSTEMSControlling Information SystemsManaging International Information SystemsINTERNATIONAL CASE STUDIES ICS 1APPENDIX A: BUSINESS PROCESS REDESIGN PROJECT A 1GLOSSARY G 1NAME INDEX NI 1ORGANIZATIONS INDEX 011INTERNATIONAL ORGANIZATIONS INDEX 1011SUBJECT INDEX SI 1PART ONE ORGANIZATIONAL FOUNDATIONS OF INFORMATION SYSTEMSChapter 1 Information Systems: Challenges and OpportunitiesLet the Internet Do the Walking1.1 Why Information Systems?The Competitive Business Environment, What Is an Information System?,A Business Perspective on Information Systems, Window on Technology: UPSCompeles Globally with Information Technology,1.2 Contemporary Approaches to Information SystemsTechnical Approach, Behavioral Approach, Approach of This Text:Sociotechnical Systems,1.3 The New Role of Information Systems in OrganizationsThe Widening Scope of Information Systems, The Network Revolution andthe Internet, New Options for Organizational Design, Window onManagement: Mass Customization: The New Automation, Window 011Organizations: The Internet, The New Electronic Marketplace, The ChangingManagement Process,1.4 The Challenge of Information Systems: Key Management IssuesManagement Wrap-Up Summary Key Terms ReviewQuestions Group Project Case Study: David Battles Goliath for thePower of Information on the Intemet Case Study QuestionsReferencesChapter 2 The Strategic Role of Information SystemsScotia Capital Markets: Internet Competitive Edge2.1 Key System Applications in the OrganizationDifferent Kinds of Systems, Six MaJor Types of Systems, Window onTecbnulogy: Hong Kong Airport Flies High with CAD, Relationship ofSystems to One Another: Integration,2.2 Information as a Strategic ResourceWhat is a Strategic Information System?, Changing Concepttons ofInformation and Information Systems,2.3 How Information Systems Can Be Used for Competitive AdvantageBusiness Level Strategy and the Value Chain Model, Window onOrganizations: Striking it Rich with Datamining, Firm Level Strategy andInformation Technology, Window on Management: Package Tracking on theWeb: The Race Is On, Industry Level Strategy and Information Systems:Competitive Forcesand Network Economics, Managing.StrategicTransitions, What Managers Can Do,Management Wrap-Up Summary Key Terms ReviewQuestions Group Project Case Study: Procter Gamble: findingthe Right Business Model Case Study Questions ReferencesInformation Systems, Organizations, and Business ProcessesWired on the Web3.1 The Relationship Between Organizations and Information SystemsThe Two-Way Relationship, What Is an Organization?,3.2 Salient Features of OrganizationsWhy Organizations Are So Much Alike: Common Features, WhyOrganizations Are So Different: Unique Features, Business Processes,Window on Organizations: Backing Away from Technology, Levels ofAnalysis,3.3 How Organizations Affect Information SystemsDecisions About the Role of Information Systems, Decisions About theComputer Package: Who Delivers Information Technology Services?,Decisions About Why Information Systems Are Built,3.4 How Information Systems Affect OrganizationsEconomic Theories, Behavioral Theories, Window on Management:Managing the Virtual Office, How the Web Potentially AffectsOrganizations, Organizational Resistance to Change, Window onTechnology: Paper Dies Hard on the Tokyo Stock Exchange, Implicationsfor the Design and Understanding of Information Systems,Management Wrap-Up Summary Key Terms ReviewQuestions Group Project Case Study: Greyhound Seeks Salvationin a Strategic Reservation System Case Study QuestionsReferencesInformation, Management, and Decision MakingSkandia Rethinks Its Future4.1 What Managers DoPutting Management and Snformation Systems m Context, Three Schools ofManagement, The Technical-Rational Perspectire, The BehavioralPerspective, The Cognitive Perspective and the Postmodern Era,Window on Technology: Managers Turn to the Internet,4.2 Introduction to Decision MakingLevels of Decision Making, Types of Decisions: Structured vs.Unstructured, Types of Decisions and Types ofSystems, Stages ofDecision Making,4.3 Individual Models ofDecision MakingThe Rational Model, Bounded Rationality and Satisficing, "MuddlingThrougb," Psychological Types and Frames of Reference,4.4 Organizational M.odels ofDecision MakingBureaucratic Models, Window on Organizations: How Do Juries Decide?,Window on Management: Blockade by the Book, Political Models ofOrganizational Choice, "Garbage Can" Model,4.5 How Infonnation Technology Has Changed the Management ProcessTraditional and Contemporary Management, Implications for SystemDesign,Management Wrap-Up Summary Key Terms ReviewQuestions Group Profect Case Study: Fisher SpacePen'sManagement Time Warp Case Study Questions ReferencesChapter 5 rt One Case Study:Ethical and Social Impact of Information SystemsSoftware Piracy Is Big Business5.1 Vnderstanding Ethical and Social Issues Related to SystemsA Model for Thinking About Ethical, Social and Political Issues, Five MoralDimensions of the Information Age, Key Technology Trends That RaiseEthical Issues,5.2 Ethics in an Information SocietyBasic Concepts: Responsibility, Accountability and Liability, 154 EthicalAnalysis, Candidate Ethical Principles, Professional Codes ofConduct, Some Real-World Ethical Dilemmas,5.3 The Moral Dimensions of Information SystemsInformation Rights: Privacy and Freedom m an Information Society, Windowon Technology: Are the Cookies Eating Your Privacy?, Property Rights:Intellectual Property, Window on Organizations: A Corporate Software Codeof Ethics, Accountability, Liability and Control, Window onOrganizations: Liability on the Jnternet, System Quality: Data Quality andSystem Errors, Quality of Life: Equity, Access, Boundaries, Windowon Management: The Internet for All?, Management Actions: A CorporateCode of Ethics,Management Wrap-Up Summary Key Terms ReviewQuestions Group Projects Case Study: Fished Out withComputers Case Study Questions ReferencesChrysler and GM: Organization, Technology and Business Processes in the U.S.Auto IndustryCase Study QuestionsPART TWO TECHNICAL FOUNDATIONS OF INFORMATION SYSTEMSChapter 6 Computers and Information ProcessingThe Chicago Mercantile Exchange Swaps Computers6.1 What Is a Computer System?System Configuration, Bits and Bytes: How Computers RepresentData, Time and Size in the Computer World,6.2 The Central Processing Vnit and Primary StoragePrimary Storage, Types of Semiconductor Memory, The Arithmetic-Logic Unit and Control Vnit,6.3 The Evolution ofComputer HardwareGenerations of Computer Hardware, What is a Microprocessor? What is aChip?,6.4 Categories of ComputersMainframes, Minis and PCs, Downsizing and Cooperative Processing,PCs and Workstations, Supercomputers and Parallel Processing,Window on Technology Parallel Processing Goes Commercial,6.5 Secondary StorageMagnetic Disk, Optical Disks, Magnetic Tape,6.6 Input and Output DevicesInput Devices, Window on Organizations: La Caixa Bank Pioneers Touch-Screen Kiosks, Batch and On-Line Input and Processing, OutputDevices,6.7 Information Technology TrendsMultimedia, Network Computers, Superchips and Fifth-GenerationComputers, Window on Management: Network Computers: A NewManagement Option,Management Wrap-Up Summary Key Terms ReviewQuestions Group Project Case Study: Storage andStrategy Case Study Questions ReferencesChapter 7 Information Systems SoftwareSoftware Overcomes Australia's Tyranny of Distance7.1 What Is Software?Software Programs, Major Types of Software,7.1 System SoftwareFunctions of the Operating System, Multiprogramming, Virtual Storage,Time Sharing, and Multiprocessing, Language Translation and UtilttySoftware, Graphical User Interfaces, PC Operating Systems,Selecting a PC Operating System,7.3 Application SoftwareGenerations of Programming Languages, Popular ProgrammingLanguages, fourth-Generation Languages, Window on Management:Mapping Solutions with Geographic Information Systems,7.4 New Software Tools and ApproachesObject-Oriented Programming, Window 011 Technulogy: Power Short-Circuits in Object-Oriented Development, Java and the SoftwareRevolution, Window on Organizations: Europe is Banking on java,Management Wrap-Up Summary Key Terms ReviewQuestions Group Project Case Study: The Year 2000Problem Case Study Questions ReferencesChapter 8 Managing Data ResourcesA Land Title System That Makes A Difference8.1 Organizing Data in a Traditional File EnvironmentFile Organization Terms and Concepts, Accessing Records from ComputerFiles, Problems with the Traditional File Environment,8.2 A Modem Database EnvironmentDatabase Management Systems, Logical and Physical Views of Data,Advantages of Database Management Systems,8.3 Designing DatabasesHierarchical Data Model, Network Data Model, . Relational DataModel, Advantages and Disadvantages ofthe Three Database Models,Creating a Database,8.4 Database Trends 281Distributed Processmg and Distributed Databases, 281 ObjectOriented andHypermedia Databases, 282 Window on Technology: Air France Flies withObject Technology, 285 Multidimensional Data Analysis, 285 DataWarehousmg, 2868.5 Management Requirements for Database Systems 288Window on Management: The EPA Cleans Up Its Own Mess Through theInternet, 289 Data Administration, 289 Data Planning and ModelingMethodology, 290 Database Technology and Management, 290 Window onOrganizations: Linking Databases to the Web: A New Threat to Privacy?, 291Users, 292Management Wrap-Up 292 Summary 292 Key Terms 293 ReviewQuestions 293 Group Project 294 Case Study: Glaxo's Data WarehousePrescription 294 References 295Chapter 9 TelecommunicationsSmith-Kline Beecham's Global Knowledge Network9.1 The Telecommunications RevolutionThe Marriage of Computers and Communications, The InformationSuperhighway,9.2 Components and Functions ofa Telecommunications SystemTelecommunications System Components, Types of Signals: Analog andDigital, Types of Communication Channels, Characteristics ofCommunications Channels, Communications Processors,Telecommunications Software,9.3 Types of Telecommunications NetworksNetwork. Topologies, Private Branch Exchanges and Local-Area Networks,Wide-Area Networks, Value-Added Networks,9.4 How Organizations Use Telecommunications for CompetitiveAdvantageWindow on Organizations: Capespan's Global Network Delivers Fresh Produce,Facilitating Applications, Window on Management: MonitoringEmployees on Networks: Vnethical or Good Business?, Window onTechnology: Videoconferencing on the Internet, Electronic DataInterchange, Groupware,9.5 Management Issues and DecisionsThe Telecommumcattons Plan, Implementing the Plan,Management Wrap-Up Summary Key Terms ReviewQuestions Group Project Case Study: Rosenbluth IntemationalTravels a Telecommunications Route to Success Case StudyQuestions ReferencesChapter 10 The Internet and Enterprise NetworkingSchneider National Keeps On Trucking with the Internet10.1 Enterprise NetworkingThe ClientfServer Model of Computing, Business Drivers of EnterpriseNetworking,Part Two Case Study:10.2 ThelntemetIntrnet Capabilities', Internet Benefits to Organizations, The Internetand Electronic Cdmmerce, Window on Organizations: The InternetBecomes the Middleman,10.3 Connectivity, Standards, and IntranetsConnectwtty Problems, Standards for Achieving Connectivity,Intranets and java, Window on Management: Researchers Cross-Pollinateon Roche Bioscience's Intranet, Window on Technology: MarshallIndustries' Virtual Distribution System,10.4 Implementing Enterprise Networking and Intemet Computing,Problems Posed by Enterprise Networking and the Internet, SomeSolutions. 368Management Wrap-Up Summary Key Terms ReviewQuestions Group Project Case Study: Virtual Vineyards' VirtualStorefront Case Study Questions ReferencesElectronic Commerce Strategies: A Tale of Two CompaniesCase Study QuestionsPART THREEChapter 11BUILDING INFORMATION SYSTEMS: CONTEMPORARY APPROACHESRedesigning the Organization with Information SystemsBuilding the Toshiba Global Infrastructure11.1 Systems as Planned Organizational ChangeLinking Information Systems to the Business Plan, RstablishingOrganizational Information Requirements,11.2 Systems Development and Organizational ChangeThe Spectrum of Organizational Change, Window on Organizations:Redesigning With the Internet, Redesigning Business Processes,Window on Technology: Workflow Software: Conquering the Paper Mountain,397 Steps m Business Reengineering,11.3 Overview ofSystems DevelopmentSystems Analysis. SystemsDesign, Completing the SystemsDevelopment Process,11.4 Vnderstanding the Business Value of Information SystemsCapital Budgeting Models, Case Example: Primrose, Mendelson, andHansen, Nonfinancial and Strategic Considerations, Window onManagement: Intranet Sites with 1000% ROIs?,Management Wrap-Up Summary Key Terms ReviewQuestions Group Project Case Study: Digital Bites at the ChicagoBoard of Trade Case Study Questions ReferencesChapter 12 Alternative Systems-Building MethodsCBS News Meets Its Web Site Deadline12.1 The Traditional Systems Life CycleStages of the Systems Life Cycle, Limitations oftheL ife Cycle Approach,12.2 PrototypingSteps in Prototyping, Advantages and Disadvantages of Prototyping,12.3 Developing Systems with Application Software PackagesAdvantages and Disadvantages ofSoftware Packages, Selecting SoftwarePackages, Packaged Software and the Systems Development Process,12.4 End-User DevelopmentEnd-User Computing Tools: Strengths and Limitations, ManagementBenefits and Problems, Window on Organizations: Credit Suisse TacklesRapid Application Development, Managing End-User Development, 44812.5 Outsourcing Information SystemsWindow on Management: Managmg Web Site Content, Advantages andDisadvantages of Outsourcing, Window on Technology: Canadian VsersRevolt, When to Use Outsourcing, Managing Outsourcing,Management Wrap-Up Summary Key Tenns ReviewQuestions Group Project Case Study: Can a German SoftwareGiant Provide Client/Server Solutions? Case Study QuestionsReferencesChapter 13 Ensuring Quality with Information SystemsMaytag and Eastman Chemicals Build a Better Refrigerator13.1 How Can Information Systems Promote Quality?How Informatton Systems Contribute to Total Qualtty Management,Window on Organizations: Buildiftg an Organization to Sell Flowers,Window onTechnology: Delivering Quality Service Anywhere in theWorld, The Need for Software Quality Assurance, Some Solutions toInformation System Quality Problems, Window on Management: WhenTesting is Vital,13.2 Traditional Tools and Methodologies for Quality AssuranceStructured Analysis, Structured Design, Structured Programming,Flowcharts, Limitations of Traditional Methods,13.3 New Approaches to QualityObject-Oriented Software Development, Computer-Aided SoftwareEngineering (CASE), Software Re-Engineering,Management Wrap-Up Summary Key Terms ReviewQuestions Group Project Case Study: Quality for Customer Self-Service Case Study Questions ReferencesChapter 14 System Success and Failure: ImplementationWeb Site Failures14.1 Information System FailureInformation System Problem Areas, Measuring System Success,14.2 Causes of Information System Success and FailureThe Concept of Implementation, Causes of Implementation Success andFailure, Window on Technology: Time Warner's Bleeding-Edge CustomerService System, The Challenge of Business Reengmeering, TheImplementation Process: What Can Go Wrong,14.3 Managing ImplementationControlling Risk Factors, Window on Management; More VserInvolvement, Please, Designmg for the Organization, Window onPart Three Case Study:Organizations: Implementing Canada's Government- Wide Intranet,Sociotechnical Design,Management Wrap-Up Summary Key Terms ReviewQuestions Group Project Case Study: What Went Wrong atFoxMeyer? Case Study Questions ReferencesSystem Modernization at the Social Security Administration: 1982-1997Case Study QuestionsPAKT FOUR MANAGEMENT AND ORGANIZATIONAL SUPPORT SYSTEMSChapter 15 Managing KnowledgeCAP Gemeni Sogeti's Knowledge Galaxy15.1 Knowledge Management in the OrganizationInformatton Systems and Knowledge Management,Productivity,Knowledge Work and15.1 Information and Knowledge Work SystemsDistributing Knowledge: Office Information Systems, Creating Knowledge:Knowledge Work Systems, Window on Technology: Law Goes Htgh-Tech, Sharing Knowledge: Group Collaboration Systems, GroupCollaboration via the Internet,15.3 Artificial IntelligenceWhat is Artificial Intelligence?, Why Business is Interested in ArtificialIntelligence, Capturing Knowledge: Expert Systems, Windotv onManagement: Does Al have a Role in Health Care?, OrganizationalIntelligence: Case-Based Reasoing,15.4 Other Intelligent TechniquesNeural Networks, Window on Organizations: Visa Spots Credit CardFraud, Fuzzy Logic, Genetic Algorithms, Intelligent Agents,Management Wrap-Up Summary Key Terms ReviewQuestions Group Project Case Study: The United Nations Tumsto Expert Systems Case Study Questions ReferencesChapter 16 Enhancing Management Decision MakingCoutts &. Co. Group Analyzes Risk16.1 Decision-Support Systems (DSS)DSS and MIS, Types of Decision-Support Systems (DSS), ComponentsofDSS, Examples of DSS Applications, Window on Technolugy: Wal-Mart Mines for Details, Building DSS, Windou' on Organizations:Going to War Over Competition,16.2 Group Decision-Support Systems (GDSS)What Is a GDSS?, Characteristics of GDSS, GDSS Software Tools,How GDSS Can Enhance Group Decision Making,16.3 Executive Support Systems (ESS)The Role ofESS in the Organization, Developing ESS, Window onManagement: Netting Information on Your Competition, Benefits ofESS, Examples of ESS,Management Wrap-Up Summary Key Terms ReviewQuestions Group Project Case Study: Zeneca Searches forDecisions Case Study Questions ReferencesPart Four Case Study: Boeing Designs the Paperless AirplaneCase Study QuestionsPART FlVE MANAGING CONTEMPORARY INFORMATION SYSTEMSChapter 17 Controlling Information SystemsStock Market Snafu Rattles Hong Kong Investors17.1 System Vulnerability and AbuseWhy Systems Are Vulnerable, New Vulnerabilities and the Internet,Window on Organizations: Uprooting the Internet Hackers, Concerns forSystem Builders and Users, Window on Management: Reno Avoids Disasterwith a Recovery Plan,17.1 Creating a Control EnvironmentGeneral Controls Application Controls, Security and ElectronicCommerce, Developing a Control Structure: Costs and Benefits,Window on Technology: Securing Electronic Payments on the Internet,17.3 Auditing Information SystemsThe Role of Auditing m the Control Process, Data Quality Audits,Management Wrap-Up Summary Key Terms ReviewQuestions Group Project Case Study: NASD Files Do aDisappearing Act Case Study Questions ReferencesChapter 18 Managing International Information SystemsMolex Goes Global18.1 The Growth ofIntemational Information SystemsDeveloping the International Information System Infrastructure, The GlobalEnvironment: Business Drivers and Challenges, State ofthe Art,18.2 Organizing Intemational Information SystemsGlobal Strategies and Business Organization, Global Systems to Fit theStrategy, Reorganizing the Business,18.3 Managing Global SystemsA Typical Scenario: Disorganization on a Global Scale, Strategy: Divide,Conquer, Appease, Window on Management: Security Goes Global,Implsmentation Tactics: Cooptation, The Management Solution,18.4 Technology Issues and OpportunitiesMail Technical Issues, Window on Technology: Think Global and ActLocal, New Technical Opportunities and the Internet, Window onOrganizations: Is the Internet Ready for Global Commerce?,Management Wrap-Up Summary Key Terms ReviewQuestions Group Project Case Study: Banking on Technology toLift up Developing Countries Case Study QuestionsReferencesPart Five Case Study: Phantom Profits Haunt Kidder PeabodyCase Study Questions,International Case Studies ICS 1Case Study 1: From Geelong & District Water Board to Barwon Water: An Integrated ITInfrastuctureJoel B. Barolsky and Peter Wdll, University of Melboume (Australia), ICS 2Case Study 2: Ginormous Life Insurance CompanyLen Fertuck, University of Toronto (Canada), ICS 11Case Study 3: From Analysis to Interface Design-The Example of CuparlaGerhard Schwabe, Stephen Wilczek, and Helmut Krcmar, University of Hohenheim(Germany), ICS 14Case Study 4: Citibank Asia-Pacific: Rearchitecting Information TechnologyInfrastructure for the Twenty-first CenturyBoon Siong Neo and Christina Soh, Nanyang Technological University (Singapore), ICS 17Case Study 5: Heineken NetherlandsB.V: Reengineering IS/IT to Enable Customer-Oriented Supply Chain ManagementDonald A. Marchand, Thomas E. Vollmann, and Kimberly A. Bechler, InternationalInstitute for Management Development (Switzerland), ICS 27Appendix A: Business Process Redesign Project AlGlossary G-lName Index NIlOrganization Index 011International OrganizationsIndex 1011Subjectlndex SIl

第五版 管理信息系统--组织和技术的新途径

第五版管理信息系统--组织和技术的新途径